Beauty Instinct Terms and Conditions
These terms apply to nail and beauty services provided by Beauty Instinct at 32/277 Te Irirangi Drive, Flat Bush, Auckland, New Zealand, and to use of beautyinstinct.net.
Bookings and treatment choices
Appointments can be arranged through our Fresha booking link or by contacting the salon. Please check the selected service, date, time and price before confirming. Let us know when booking if existing products need removal or if you would like extensions or nail art, so we can discuss the time and cost involved.
Prices and payments
Check the service menu or ask the salon to confirm your treatment price. Additional services, removal and design work may affect the total. Any additional work and its price should be agreed before it starts. Any deposit or payment conditions applicable to an appointment will be shown during booking or explained before you confirm.
Changes, cancellations and late arrival
If you need to change or cancel an appointment, use your booking confirmation or contact us as soon as possible. Any cancellation or no-show conditions must be disclosed when you book. These terms do not introduce a separate cancellation fee. If you arrive late, contact the salon so we can discuss whether the appointment can proceed or needs to be rescheduled.
Treatment suitability and communication
Please tell your technician about allergies, sensitivities or other information relevant to the treatment. Discuss your preferred shape, length, colour and design before work begins, and let us know if you experience discomfort during your visit. Where a treatment appears unsuitable, we will discuss alternatives or postponing the service.
Aftercare and results
Follow the aftercare guidance provided for your treatment and contact us if you have questions. Wear and results can vary with nail condition, chosen products, daily activities and aftercare. This does not limit your rights if a service fails to meet New Zealand consumer guarantees.
Questions, concerns and your consumer rights
If you are unhappy with a service, contact us with your appointment details and the issue so we can discuss an appropriate solution. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. Services must meet applicable statutory guarantees, including reasonable care and skill. Any remedy depends on the circumstances and your legal rights; these terms do not impose a blanket no-refund policy or a deadline that removes those rights.
Online bookings and website use
Bookings made through Fresha are also subject to the relevant platform terms shown to you. Third-party websites have their own terms and privacy practices. Please use this website lawfully and do not interfere with its operation. For how personal information is handled, see our Privacy Policy.
Updates to these terms
We may update these terms for future bookings. Changes do not retrospectively change an existing booking without agreement. Any mandatory consumer rights continue to apply.
Contact Beauty Instinct
Phone 09 274 6850 or email info@beautyinstinct.net. You can also visit us at 32/277 Te Irirangi Drive, Flat Bush, Auckland.